Last Updated: January 2025
WebHatch (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website webhatch.top (the “Site”) and use our web design, development, and digital marketing services (collectively, the “Services”).
Please read this Privacy Policy carefully. By accessing or using our Site and Services, you consent to the practices described in this policy. If you do not agree with the terms of this policy, please do not access the Site or use our Services.
1. Information We Collect
We collect information that you provide directly to us and information about your use of our Site.
A. Information You Provide Voluntarily:
- Contact and Inquiry Information: When you fill out a contact form, request a quote, or subscribe to our newsletter, we collect your name, email address, phone number, company name, and any details about your project you choose to share.
- Client Project Information: If you become a client, we collect information necessary to complete your project, including business goals, design preferences, branding assets, login credentials for your existing website (for redesign or maintenance), and content (text, images, etc.) you provide for your new website.
- Billing Information: For invoicing, we collect your business name, address, and payment information. Payments are processed securely by third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card details on our servers.
- Communication Records: We keep records of our correspondence with you via email, live chat, or phone.
B. Information Collected Automatically:
- Technical Data: When you visit our Site, we automatically collect information from your device, including your IP address, browser type, operating system, referring URLs, and device information.
- Usage Data: We collect information about your interactions with our Site, such as the pages you visit, the links you click, the time spent on those pages, and other analytical data. This information is collected using cookies and similar tracking technologies.
2. How We Use Your Information
We use the collected information for various business purposes:
- To Provide and Manage Our Services: To communicate with you, deliver quotes, create and manage your website project, provide customer support, and process transactions.
- To Improve and Personalize Our Site: To analyze how our Services are used, diagnose technical issues, and improve the functionality and user experience of our Site. We may use your information to personalize the content you see.
- For Marketing and Communication: To send you informational emails about our services, special offers, and industry news, where we have your consent or are otherwise permitted to do so by law. You can opt-out of these communications at any time.
- For Security and Fraud Prevention: To maintain the security of our Site, protect our rights and the rights of our users, and detect and prevent fraud or other malicious activity.
3. Legal Basis for Processing (For EEA/UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:
- Performance of a Contract: To fulfill our obligations to you under a service agreement.
- Consent: Where you have given clear consent for specific purposes, such as marketing communications.
- Legitimate Interests: For our legitimate business interests in operating and improving our Site and Services, provided these interests do not override your fundamental rights.
- Legal Compliance: To comply with a legal obligation.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- With Service Providers: We share information with trusted third-party vendors who assist us in operating our business, such as hosting providers, email delivery services, analytics providers, and payment processors. These partners are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.
- For Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred.
- For Legal Reasons: Where required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill your project, comply with our legal obligations, resolve disputes, and enforce our agreements. Client project data is typically retained to allow for future support and service inquiries.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: The right to request copies of your personal data.
- Rectification: The right to request that we correct any inaccurate or incomplete information.
- Erasure: The right to request that we delete your personal data, under certain conditions.
- Restrict Processing: The right to request that we restrict the processing of your personal data.
- Object to Processing: The right to object to our processing of your personal data.
- Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you.
- Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us using the details below.
7. Cookies and Tracking Technologies
We use Cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Site.
8. Client Website Data (Our Role as a Processor)
When we host or maintain a website for a client, we act as a “data processor” for any personal data collected through that website (e.g., contact forms, analytics). The client is the “data controller” and is responsible for having their own privacy policy that governs the data collected on their site. We process such data solely on the instructions from our client.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We will take all steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
10. Children’s Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Email: service@webhatch.top